Policies

Cancellation Policy

If you need to cancel or reschedule your appointment, please do so at least 48 hours in advance.

Cancellations or reschedules made within 48 hours of your appointment will be subject to a 50% fee of the booked service total.

If you miss your appointment without notifying me, you’ll be charged a no-show fee (50% of the booked service total).

A credit card is required at the time of booking to secure your reservation. Your card will only be charged after your service is completed, or in the event of a late cancellation or no-show.

Health and Illness Policy

If you’re feeling unwell, especially with symptoms related to cold, flu, or COVID - please reschedule your appointment. I’m happy to be flexible.

If you have recently had COVID please reschedule your appointment at least 10 days out from initial positive test result and be symptom-free for at least 72 hours before coming in.

Cancellation fees will always be waived for illness-related reschedules, even within the 48-hour window. Your health (and mine) comes first, and I truly appreciate you helping keep the studio a safe space for everyone.

LATE POLICY

I understand that life happens, if you arrive late to your appointment I will do everything I can to still accommodate you in the time frame that we have together. However in order to respect my following clients time, sometimes rescheduling your appointment is necessary if you are 15+ minutes late.

REDOS/ADJUSTMENTS

If you are not happy with your color, please contact me via email. I will be happy to make small tweaks and adjustments within 2 weeks or less of your hair appointment. Anything beyond 2 weeks is considered a new color service.

*please keep in mind that this is a courtesy service meant to fix reasonable requests, not to drastically change what was achievable and discussed in the original color session.